Question 1

How much can I claim from South African Airways?

Accepted Answer

Under EU Regulation 261/2004 you can claim up to £520 per passenger from South African Airways, depending on flight distance: £220 for short, £350 for medium, £520 for long-haul.

Question 2

What does your service cost?

Accepted Answer

We operate on a 'no win, no fee' basis. You only pay 25% of the compensation we recover from South African Airways. No hidden charges.

Question 3

How long does it take?

Accepted Answer

Most South African Airways claims settle within 2–8 weeks. If South African Airways disputes the claim, it may take several months.

Question 4

Can I claim for old flights?

Accepted Answer

Under UK rules you can usually claim for flights up to 6 years back (Consumer Rights Act 2015, in England and Wales; 5 years in Scotland). For flights departing the EU, EU Regulation 261/2004 gives 3 years.

South African Airways – indemnisation pour retard

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